The goal of our Community Standards is to encourage expression and create a safe environment. We base our policies on input from our community and from experts in fields such as technology and public safety. Our policies are also rooted in the following principles:
Safety: People need to feel safe in order to build community. We are committed to removing content that encourages real-world harm, including (but not limited to) physical, financial, and emotional injury.
Voice: Our mission is all about embracing diverse views. We err on the side of allowing content, even when some find it objectionable unless removing that content can prevent a specific harm. Moreover, at times we will allow content that might otherwise violate our standards if we feel that it is newsworthy, significant, or important to the public interest. We do this only after weighing the public interest value of the content against the risk of real-world harm.
Equity: Our community is global and diverse. Our policies may seem broad, but that is because we apply them consistently and fairly to a community that transcends regions, cultures, and languages. As a result, our Community Standards can sometimes appear less nuanced than we would like, leading to an outcome that is at odds with their underlying purpose. For that reason, in some cases, and when we are provided with additional context, we make a decision based on the spirit, rather than the letter, of the policy.
Everyone on Swap or Rent™ plays a part in keeping the platform safe and respectful. We ask people to share responsibly and to let us know when they see something that may violate our Community Standards. We make it easy for people to report potentially violating content, including Pages, Groups, profiles, individual content, and/or comments to us for review.
The consequences for violating our Community Standards vary depending on the severity of the violation and a person’s history on the platform. For instance, we may warn someone for a first violation, but if they continue to violate our policies, we may restrict their ability to post on Swap or Rent™ or disable their profile. We also may notify law enforcement when we believe there is a genuine risk of physical harm or a direct threat to public safety.
Our Community Standards, which we will continue to develop over time, serve as a guide for how to communicate on Swap or Rent™. It is in this spirit that we ask members of the Swap or Rent™ community to follow these guidelines.
Swappers/Renters: Any swap or rent made through a Swap or Rent™ swap or rent group or an individual member on Marketplace is between you and the member. If you have any questions about the things you’re swapping or renting in a Swap or Rent™ swap or rent group, try messaging the member. You can also report the member to Swap or Rent™.
Please describe the items you’re swapping or renting clearly and make sure you’re following both our Community Standards and Commerce Policies.
Our mission is to give people the power to build community and bring the world closer together. To help advance this mission, we provide the Products and services described below to you:
Provide a personalized experience for you: Your experience on Swap or Rent™ is unlike anyone else’s: from the posts, stories, events, ads, and other content you see in News Feed or our video platform to the Pages you follow and other features you might use, such as Trending, Marketplace, and search. We use the data we have – for example, about the connections you make, the choices and settings you select, and what you share and do on and off our Products – to personalize your experience.
Connect you with people and organizations you care about: We help you find and connect with people, groups, businesses, organizations, and others that matter to you across the Swap or Rent™ Products you use. We use the data we have to make suggestions for you and others – for example, groups to join, events to attend, Pages to follow or send a message to, shows to watch, and people you may want to become friends with. Stronger ties make for better communities, and we believe our services are most useful when people are connected to people, groups, and organizations they care about.
Help you discover content, products, and services that may interest you: We show you ads, offers, and other sponsored content to help you discover content, products, and services that are offered by the many businesses and organizations that use Swap or Rent™. Our partners pay us to show their content to you, and we design our services so that the sponsored content you see is as relevant and useful to you as everything else you see on our Products.
Combat harmful conduct and protect and support our community: People will only build community on Swap or Rent™ if they feel safe. We employ dedicated teams around the world and develop advanced technical systems to detect misuse of our Products, harmful conduct towards others, and situations where we may be able to help support or protect our community. If we learn of content or conduct like this, we will take appropriate action – for example, offering help, removing content, blocking access to certain features, disabling an account, or contacting law enforcement. We share data with other Companies when we detect misuse or harmful conduct by someone using one of our Products.
Use and develop advanced technologies to provide safe and functional services for everyone:
We use and develop advanced technologies – such as artificial intelligence, machine learning systems, and augmented reality – so that people can use our Products safely regardless of physical ability or geographic location. For example, technology like this helps people who have visual impairments understand what or who is in photos or videos shared on Swap or Rent™. We also build sophisticated network and communication technology to help more people connect to the internet in areas with limited access. And we develop automated systems to improve our ability to detect and remove abusive and dangerous activity that may harm our community and the integrity of our Products.
Research ways to make our services better: We engage in research and collaborate with others to improve our Products. One way we do this is by analysing the data we have and understanding how people use our Products.
Provide consistent and seamless experiences across the Swap or Rent™ Company Products: Our Products help you find and connect with people, groups, businesses, organizations, and others that are important to you. We design our systems so that your experience is consistent and seamless across the different all platforms that you use. For example, we use data about the people you engage with on Swap or Rent™ to make it easier for you to connect with them on Messenger, and we enable you to communicate with a business you follow on Swap or Rent™ through Messenger.
Enable global access to our services: To operate our global service, we need to store and distribute content and data in our data centers and systems around the world, including outside your country of residence. This infrastructure may be operated or controlled by Swap or Rent™, Inc., or its affiliates.
The sale of the following is prohibited on Swap or Rent™and Instagram Commerce Products:
- Community Standards
Commerce posts must not violate our Community Standards.
- Illegal, Prescription, or Recreational Drugs
Posts may not promote the sale of illegal, prescription or recreational drugs.
- Tobacco Products and Related Paraphernalia
Posts may not promote the sale of tobacco products or tobacco paraphernalia.
- Unsafe Supplements
Posts may not promote the sale of unsafe supplements, as determined by Swap or Rent™ in its sole discretion.
- Weapons, Ammunition or Explosives
Posts may not promote the sale or use of weapons, ammunition, or explosives.
Posts may not promote the sale of any animals.
- Adult Products or Services
Posts may not promote the sale or use of adult products or services.
Posts may not promote the sale of alcohol.
- Healthcare Products
Posts may not promote certain healthcare products and services, including medical devices, smoking cessation products containing nicotine, body parts or fluids, or posts that contain “before and after” images.
- Real Money Gambling Services
Posts may not promote or facilitate online gambling, games of skill or lotteries, including online casinos, sports books, bingo, or poker if it costs money.
- Fraudulent, Misleading, Deceptive Or Offensive
Posts may not contain deceptive, false, misleading or offensive offers or products.
- Products With Overtly Sexualized Positioning
Posts may not position products or services in a sexually suggestive manner.
- Subscriptions Or Digital Products
Posts may not promote the sale of downloadable digital content, digital subscriptions or digital accounts.
- Digital Media and Electronic Devices
Posts may not promote the sale of devices that facilitate or encourage streaming digital content in an unauthorized manner or interfering with the functionality of electronic devices.
- Real, Virtual Or Fake Currency
Posts may not promote the sale of real, virtual or fake currency.
- No Commercial Intent
Posts may not promote news, humor or other content that has no intention to buy or sell products or services.
- Third-Party Infringement
Posts may not contain content that infringes upon or violates the intellectual property rights of any third party, including copyright or trademark. This includes, but is not limited to, the promotion or sale of counterfeits, such as goods that copy the trademark (name or logo) and/or distinctive features of another company’s products to imitate a genuine product.
Posts must not wrongfully discriminate or suggest a preference for or against people because of a personal characteristic, included but not limited to, race, ethnicity, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity, family status, marital status, disability, or medical or genetic condition. Posts must comply with all applicable laws prohibiting discrimination. This includes but is not limited to discrimination for housing posts.
Swap or Rent™ shall have the right at any time to change or modify the community standards applicable to User’s use of www.swaporrent.com, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on www.swaporrent.com, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of www.swaporrent.com by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions.